Adapting your operations to new businesses can be difficult and time consuming. If you need to focus on last-mile deliveries but need to reorganize your operations, SmartMonkey can help you do it simply and effectively.
On this page we will explain how Alfil Logistics not only managed to create a new last-mile delivery business division, but also improve its productivity by 15%, reducing the number of vehicles on route and the number of failed deliveries with the help of SmartMonkey Planner.
Continue reading if you also want to improve your productivity.
Alfil Logistics is a logistics operator with more than 20 years of experience in Spain, carrying out storage and transport, nationally and internationally. They have 400 employees and make more than 300,000 shipments each year. They also manage more than 450,000m2 of storage on the peninsula.
“We chose SmartMonkey because it covers multiple processes in one tool. From route planning to final delivery to the consumer, covered in a single system, which is also connected to the rest of the company’s systems. ”
A new business division
In 2020, with the rise of online sales, Alfil Logistics had the opportunity to focus more on last-mile deliveries and e-commerce. They decided to create a new division: Alfilxpress. One of the main challenges of this new business was planning routes with systems that they historically used for their more traditional routes. These systems were not adapted to the last-mile, which was highly complex as 95% of deliveries were to private homes and in their own vehicles.
Another of their weak points was that they did not have real-time information of their dispatch and what they did have was in different systems.
In addition to these problems, they had a high turnover of personnel since they handled high peaks in demand and had little time to plan their routes each day. This is how they began their exhaustive search for a solution that would help them optimize their service, enrich information and improve decision-making.
Problems they found:
- Systems used historically to plan routes were not adapted for last-mile delivery
- Little time to plan and optimize, even orders delivered on the same day
- High staff turnover and low specialization (demand peaks)
- Lack of visibility of all information in real time and at a single place
The best solution
After searching, Alfil Logistics found different solutions and decided to implement SmartMonkey. One of the main reasons for choosing it was that it includes several processes in a single tool. From route planning to final delivery to the consumer, covered in a single system, which is also connected to the rest of the company’s systems.
Look at the results they got:
Results and goals met
Improved route productivity, thanks to the algorithm based on reducing distance and time. A productivity improvement of 15% was achieved by the delivery people.
Reduction in the number of vehicles on the route, contributing to decongesting the city
Standardization of operations, in addition to a balanced distribution, in terms of the order and loading of packages , which reduces delivery time.
The WebApp Drivers has a lower learning curve, it guides them along the route and they can comment on any incidents that arise. They also do not need to download an App or use a large amount of mobile data.
Improved first delivery success: Fewer failed deliveries thanks to customer communications. It also improves the quality of information, there is a reduction in address errors thanks to geolocation by coordinates. Notification of delivery to the consumer.
Inclusion of restrictions: delivery times, weight, volume, etc.
Improved response to incidents: from the real-time view, managers can see the routes, it helps to have visibility and make decisions in the face of possible incidents that arise every day.
All the information in a single place, online and updated.
Obtaining key indicators (KPIs) in the analytics panel that allow an analysis and improvement of operations.
Caso de Éxito - Alfil Logistics
With SmartMonkey optimize your routes in seconds
Optimize your route planning proces in one step only. Unify the procedure and make your operations more effective. So flexible you can change your whole planning at any time. You will have all your planning under control with a high degree of detail, like you never experienced before. Also, reduce up to 30% your business carbon footprint.
Add all your business contraints
Include all the restrictions you need for the optimal functioning of the operation. With Planner you can take into account the number of maximum stops to be made per route, the autonomy of your electric vehicle, the maximum volume to be reached or even the time windows in which to do the visit. Easy to define, modify or change in 1 click.
Notifiy your customers when you will arrive
Avoid fail deliveries and notify your customers when their stop is near. You can also give the client a real time follow up of the route.
Measure your customers satisfaction (without filters)
Receive reviews and comments of the visit from your patients. Directly, without filters. You will also be able to know the opinion of the teams and thus reduce staff turnover. Get daily reports of the most important KPIs of your business.